Chat BERTHA is a library chat service using Facebook. Bertha is the avatar used by the library ‘virtual assistant’ or persona that users interact with, though it is the librarians who answer the questions sent through ‘Bertha’.
The concept of Bertha was in honor of Anna Bertha Houger, the first American librarian who served in the university from 1910-1940. The chat service was officially launched last June 22, 2020, Monday. CPU faculty, alumni, students, and outside researchers have used the service.
Facebook was used as the platform for this service as most of our users have a Facebook account and it is more convenient for them to send a message through Facebook messenger.
To chat Bertha, clients can message the CPU Henry Luce III Facebook page. Check out the handy chatbox on the lower right side of this website and ask Bertha anything.
You can also e-mail Bertha at firstname.lastname@example.org.
Bertha is available to chat from Mondays to Saturdays, 8:00 AM to 12:00 PM, and 1:00 PM to 5:00 PM except for Sundays and Holidays. Questions and requests sent on Sundays or holidays will be catered on the next working day.
Scanning requests are accommodated Mondays to Fridays, 8:00 AM to 5:00 PM, except holidays.
The real Bertha: Anna Bertha Houger served as the first University Librarian from 1910-1940.