Last June 5, 2020, CPU Librarians had a training and webinar on Creating Virtual Reference Service. Though originally an in-house training, many expressed interest in joining and it was opened for the public. There were more than 400 participants in the webinar.
Due to COVID-19 and schools shifting to online learning, libraries are also called to improve online services to reach their clients.
The resource speaker was Paschalia Terzi, Instruction Librarian at Georgetown University in Doha, Qatar. She talked about her experience in creating virtual reference services, best practices, and tips for libraries.
After the webinar, the librarians had their training for the library’s virtual reference service (to be announced soon) with Dr. Reysa Alenzuela.
However, the webinar could only accommodate a set number of people. The library has planned other webinars soon.
The training continued in June 8, Monday. The librarians learned how to set up a chat service using Facebook Pages. There was a simple demonstration on how to answer reference queries and what are the appropriate responses and language to use.
Since we are preparing for an online learning environment, free and available open access resources were also explored. Dr. Reysa Alenzuela presented common information resources and how to use them.